Privacy policy

01. Who is responsible

ENHANCE CONSULTING SL., tax ID B93871572, registered at Calle Mascarell, 3, bloque 4, 4.º C, 07610 Palma, Illes Balears, Spain, is the controller for the processing described here. Enhance Travel Tech is its trading brand. Contact us at hello@enhancetraveltech.com or at the address above.

02. What we collect and where it comes from

When you email us, we receive your email address, any name and professional details you include, your message and any attachments. Share only what is needed to explain your enquiry. Do not send guest data, identity documents, payment details or special category data through this general contact channel.

This website has no forms that submit data to a server and loads no analytics, advertising or third-party profiling tools. Contact buttons open your email application; clicking them does not automatically send a message. Hosting may process technical connection data, such as IP address, timestamp, requested URL, browser and errors, to deliver and protect the website. The provider and its configuration must be verified before publication.

03. Purposes and legal bases

We respond to service enquiries and, where you ask to enter into a contract personally, take pre-contractual steps under Article 6(1)(b) GDPR. For professional enquiries on behalf of an organisation and general correspondence, we rely on our legitimate interest in responding and maintaining a professional relationship under Article 6(1)(f), limited to that purpose and subject to your right to object.

Necessary security and availability data are processed in our legitimate interest in protecting the service. Applicable legal duties are fulfilled under Article 6(1)(c). Writing to us does not subscribe you to marketing. Any future marketing subscription will have its own information and authorisation mechanism where required.

04. How long we keep data

The proposed retention rule for this channel is to retain enquiries while we handle them and for up to 12 months after the last interaction, unless a contractual relationship, a valid erasure request, legal obligations or claims require a different period. In those cases, only necessary information will be retained, with restricted access, for the applicable period.

Technical log and backup retention depends on the hosting and email configuration. These periods must be documented and approved before this version is published.

05. Access, service providers and international transfers

Access is limited to authorised personnel and providers of email, hosting and support, subject to appropriate contractual safeguards. The company has identified Microsoft 365 as its email environment; the contracted entity, service region, subprocessors and effective terms remain to be confirmed. We do not sell contact data. Data may be disclosed to authorities where legally required.

We do not assume all processing takes place within the European Economic Area. Before publication, any international transfers, destinations and safeguards must be verified and disclosed: an adequacy decision or standard contractual clauses and supplementary measures where applicable. You may request information about these safeguards at our contact address.

06. Your rights

You may request access, rectification, erasure, objection, restriction and, where applicable, portability by writing to hello@enhancetraveltech.com or our registered address. Tell us which right you wish to exercise and provide enough information to locate your enquiry. We will ask for additional identity information only where there are reasonable doubts. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

We normally respond within one month. If complexity or the number of requests justifies an extension, we will inform you within that period. You may also complain to the Spanish Data Protection Agency (www.aepd.es) or your competent supervisory authority.

07. Required data and automated decisions

You do not need to provide contact details to read this website. To reply to an email, we need a return address and enough context to understand the enquiry. This channel does not use solely automated decisions with legal or similarly significant effects, or advertising profiles.

08. Scope and changes

If we add a form, a booking platform, analytics or new providers, we will review this policy before activating the relevant processing. The date at the top identifies this version. This is an implementation draft: the operational items identified here must be completed before final publication.